30 - 31 October, 2018 | Bayview Eden, Melbourne, VIC

Carl Heise


Service Design Lead
NSW Department of Finance


11:30 AM Examining the Relationship Between Design and Process Optimisation Frameworks to Decrease Service Improvement Lead Times Whilst Maintaining Quality

The idea of open-ended design periods is ideal, but in reality it is something of a pipedream. Deadlines exist, expectations are high and outputs will always be measured. However, implementing frameworks such as Agile into the way you carry out your role can be beneficial, as it can increase your output and productivity without significantly detracting from the quality of your design. This session will discuss the intersection of Agile methods and service design, examining how the two can coexist comfortably to make you a more formidable service designer.

  • Applying new frameworks to your design methodology
  • Balancing time pressures and design integrity
  • Increasing design output to increase support from traditionally-minded stakeholders


Check out the incredible speaker line-up to see who will be joining Carl.

Download The Latest Agenda