Improving Customer Experience With Service Design: Insights From Lion

Improving Customer Experience With Service Design: Insights From Lion

Ahead of Service Design 2018 we chat to Jandi Shennan, Senior Service Design Advisor at Lion about:

  • Their use of "change champions" to foster authenticity of change
  • Their overall service design journey and how streamlined the workplace
  • How they developed service design initiatives to improve customer experience delivery



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