30 - 31 October, 2018 | Bayview Eden, Melbourne, VIC

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Improving Customer Experience With Service Design: Insights From Lion

Ahead of Service Design 2018 we chat to Jandi Shennan, Senior Service Design Advisor at Lion about:

Special Report: Customer Journey Mapping

Ahead of Service Design 2018, this report sets out to explore:Raising the standards for customer journeysUnderstanding customer journeys and journey mapsRoadblocks with customer mapping journeys and how to overcome them 

Ensuring Successful Digital Transformation with Service Design: Lessons from Telstra

Ahead of Service Design 2018, we chatted to Jemma Vandali, acting GM of Telstra’s Service Creation and Design Practice about:How Telstra's usage of service design gained buy-in from internal and external stakeholders for their digital transformationMeasuring the success that ...

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Service Design 101

This report from Service Design Week USA 2018 explores:The core elements of Service designHow design thinking fits into service designIncorporating service design in your organisation