Service Design Manager
11:40 AM How Uniting Communities Have Improved Resource Utilisation and Lean Business Practices by Improving Their Service Design Focus
Uniting Communities is an NGO which runs 91 services across South Australia. With a client base as diverse as theirs, there has been significant need to take a customer-centric focus on how they blueprint and design their services, in order to improve their resource utilisation. In this session, Lydia Crawford- Pope will discuss her role in expanding the scope of design methodology within Uniting Communities, examining how she built executive support with a wildly successful initial pilot. She will also examine the continuous benefits for Uniting Communities, as well as her ongoing work to upskill other staff units to include design in their work processes.
- Designing design to improve your outputs
- Taking the time to plan in order to promote both speed and quality
- Building clear lines of communication within your own organisation