Peter van Schie
Manager-Digital User Experience and Insights
2:00 PM How Curtin University Incorporates Student Feedback into Their Digital Service Offering To Improve Digital Engagement
Curtin University are currently transitioning their digital service department to a student-centred framework. The team undertakes a variety of service improvement roles, from improving and developing student facing applications, to providing service operating frameworks to inform and assist other departments within the university. By building their student feedback avenues, such as focus groups and in person surveys, Curtin has allowed its service design to be increasingly student-centric. This session will look at the operation of Curtin’s digital service design, from the way they are improving their insight collection, to how this has translated over to their digital service provision.
- Designing design to improve your outputs
- Taking the time to plan in order to promote both speed and quality
- Building clear lines of communication within your own organisation