30 - 31 October, 2018 | Bayview Eden, Melbourne, VIC

Vikram Viswanath


Head of Insights and Innovation
Koala


9:50 AM How Koala Has Built a Brand Around Customer- Centricity to Drive Growth & Disrupt the Furniture Industry

When it comes to single-minded drive to improve the customer journey, Koala’s reputation precedes them. As a young, agile company, Koala have the benefit of being able to grow their business around the core idea of customer-centricity. In this session Vikram Viswanath, Head of Insights and Innovation at Koala, will discuss how their obsessive attention to customer feedback shapes every aspect of their product and service design.

  • Building a bottom-up business around customer centricity
  • Engaging your customers effectively at all stages of their journey
  • Using design thinking and customer insights as a continuous improvement method


Check out the incredible speaker line-up to see who will be joining Vikram.

Download The Latest Agenda