Exclusive content
Improving Customer Experience With Service Design: Insights From Lion
Ahead of Service Design 2018 we chat to Jandi Shennan, Senior Service Design Advisor at Lion about:
- Their use of "change champions" to foster authenticity of change
- Their overall service design journey and how streamlined the workplace
- How they developed service design initiatives to improve customer experience delivery
Special Report: Customer Journey Mapping
Ahead of Service Design 2018, this report sets out to explore:
- Raising the standards for customer journeys
- Understanding customer journeys and journey maps
- Roadblocks with customer mapping journeys and how to overcome them
Ensuring Successful Digital Transformation with Service Design: Lessons from Telstra
Ahead of Service Design 2018, we chatted to Jemma Vandali, acting GM of Telstra’s Service Creation and Design Practice about:
- How Telstra's usage of service design gained buy-in from internal and external stakeholders for their digital transformation
- Measuring the success that service design methods have provided
- The overall benefits of putting service design into practice